Pay your rent, tenancy enquiries, anti-social behaviour, repairs, caretaking. ![]() Help and advice with childen and families, report any concerns about a child or young person.Ĭall 01 Citizen Service Points: face-to-face ![]() Make a payment, apply for small business rates relief or charitable relief, moving property, advice and enquiries.Īpply for a blue badge or disabled parking bay, travelcard enquiries. Email lines open Monday to Friday 8.30am to 6pm. Closed Wednesday 12pm to 1.30pm.Roads, pavements and drains - online services.Recycling and bin collections, maintenance of roads and pavements, street lighting, graffiti and fly-tipping, street litter. Adult care and health - online services.Help and advice with adult care, report abuse of vulnerable adults. Main services Adult care social services (Care Direct) Call 08 (freephone, 8.30am to 5pm Monday to Friday, 10am to 2pm Saturday and Sunday), translation service available.General enquiries form, if you cannot find the information you need on the government website.Service updates, advice for citizens and businesses.Smart phone app: Texmee, available on the app store.Sign Video BSL interpreting Monday to Friday, 9am to 5pm, you'll need a computer or laptop with a webcam, tablet or smartphone and a broadband connection or a 3G/4G data plan on your mobile device.For Deaf people onlyĬontact us using BSL interpreter or by using Textphone, Texbox or Texmee. Phone lines are open 8.30am to 5pm Monday to Thursday, 8.30am to 4.30pm Friday.Įmail or online forms are listed for each service. Please use our online services if your call isn’t urgent. ![]() At peak times the wait time can be significantly more. We are seeing a large number of calls across our telephone services. Average call waiting times are currently just under 10 minutes.
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